The work with which Glenn has assisted us has provided the capability to automate a substantial part of our operations. Being a smaller company(23 users), manpower has always been a constraint in our ability to grow while maintaining the same quality of professional service we’ve been providing for the last 20 years. Now, we’re not only able to dedicate more time to areas that require the human touch, increasing customer satisfaction across numerous interactions with our teams, but we also have a centralized database. This database has refined our efficiency across all operations and improved our ability to manage clients’ expectations, inter-departmental communications, and more. I could elaborate on the specifics of how this has propelled us to a new level of productivity, but suffice it to say that Glenn’s guidance has instilled in us the confidence to grow with minimal concern for things ‘falling through the cracks.
Adam, Product Manager